February 28, 2020

What Is an API Portal?

Developer Portal
API management

So you’ve created an API – now what? It doesn’t do any good if it isn’t shared with the community, whether internal or external. That’s where an API portal comes into play.

An API portal bridges the gap between API Providers and API Consumers. In other words, it connects the product to the community. Community can mean many things – internal, external, or partners – and primarily consists of developers, which is why an API portal is also often referred to as a “developer portal.”

What Benefits Does an API Portal Provide?

At Akana, we refer to our API portal as Community Manager. Community Manager is a sophisticated API portal that acts as an interface between an API and its various stakeholders through a single common portal that can be easily branded and customized within our API management platform.

The portal allows API providers to publish, document, promote, and support their APIs. App developers can use the portal to find, consume, and get support for the APIs their apps use. Essentially, it provides a platform to build and engage a partner ecosystem and build new channels for your business.

Features and benefits of the Akana API Portal include:

Engaging Developers and Partners

With an API portal, you can create a social channel to manage and promote your APIs with the community. A portal also facilitates the quick onboarding of consumers and partners, helping them find the right API, and allowing easy access by managing approvals.

Capabilities of the Akana API portal include:

  • Support: API developers can request help for an API or app by opening a ticket, and then follow updates on ticket status.
  • Collaboration: API developers can contribute, discuss and provide feedback, enriching the community and your API.
  • Stay Informed: API developers can follow an API and/or app and see an activity stream of all activity related to that item.

Documentation and Testing Tools

An integral component of the onboarding process is providing documentation on an API’s functionality. This documentation contains the technical content of the API, including instructions on how to effectively use and integrate, as well as updates the API’s lifecycle such as new versions or retirement.

With the Akana Community Manager, administrators are able to upload and manage API documentation, reducing the effort involved in authoring API documentation with dynamically generated documents.

Capabilities of the Akana API portal include:

  • Support multiple countries with multi-language support
  • Control visibility of documents and document elements based on licenses
  • Test console for developers to test the APIs


An API portal affords API providers the opportunity to monetize their APIs by creating customized licensing packages for partners and developers. Revenue can be maximized by instituting different service levels for each consumer’s unique business needs and usage.

Akana API portal capabilities include:

  • Create different packages for different business needs.
  • Show or hide documents or document elements depending on license grants.
  • Enforce quotas and service-levels based on the type of license.

Personalized Dashboard and Notifications

Tying into the monetization aspect, an API portal also provides developers and partners with analytics tools that allow them to track business metrics for their APIs. These metrics can help to identify areas for optimization, growth, and new capabilities for their APIs.

  • View real-time API performance, usage metrics, and API health.
  • Monitor medium and long-term trends.
  • Powerful alert management, monitoring, and distribution.

Integrated Lifecycle Management

Guarantee consistent, accurate API production through all environments and stages of the software development lifecycle. Built-in approval workflows ensure quality, reducing the need for management and rework.

The Akana Community Manager can be configured to establish workflow processes with optional approval and activation steps involving the administrators of the API and app. The default workflow has the following settings:

  • Automatic approval and activation of requests to a sandbox API endpoint.
  • API administrator approval required for access to production endpoints.
  • App administrator activation required for production access.
  • API administrators can suspend and reactivate, or even cancel an app’s access to their API.

Experience the Akana Portal

See how easy it is to create, document, test, publish, and market your APIs in the Akana API platform with a free 30-day trial.

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