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This top 10 insurer chose Akana to help with a large-scale IT systems modernization. With $22 billion a year in revenue, they're no small player. They primarily offer supplemental insurance covering customer gaps. The Insurer leverages both agents and brokers as their primary channel. They sell to and through human resource departments. With brand recognition on par with Coca-Cola, they've only been able to penetrate 5 percent of the global employee market. Using Akana, they sought to enable an API and microservices architecture.
The Insurer wanted to modernize their IT systems. The sought increase agility through APIs and microservices giving them flexibility to:
Prior to modernization, the Insurer’s infrastructure consisted of traditional heavyweight ESBs and a substantial .NET backend. The time to build and deploy changes was six months or longer. This was not as responsive as the Insurer’s needs. In addition, the risks to deploy changes were often high. Their applications were built as large monoliths. This required changes to be deployed at the same time due to the availability of deployment windows.
The Insurer’s vision for modernized IT systems included:
They needed to go beyond API basics. The Insurer chose the on-premises Akana platform with a hybrid option. As the foundation of their modernization strategy, the Akana platform provides a standard and configurable way to:
The Insurer currently has the Akana API Gateway capabilities in production. It is working to simplify portfolio and lifecycle management for a range of microservices. They are working on branding the developer portal and defining customized workflows for partner onboarding. They plan to establish an Agile development process. This will be enabled by the portfolio management and DevOps capabilities of the Akana Platform.
Are you an insurance carrier leveraging APIs to stay competitive as the industry evolves? Are you getting the most out of your API platform?
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