• Existing customers can visit our support site, or contact us by email at support@soa.com, or by phone at +1 866 SOA 9876 (+1 866 762 9876).


At Akana we believe that one of our differentiators is the high quality of the support services we offer our customers.  From 24/7 Customer Support to customized product training, we strive to meet the individual needs of each of our customers.

Akana offers product support via email, telephone and online. Existing customers can get support at our Support Portal.

Our support offerings range from 8/5 to 24/7, depending on your needs.  Please .(JavaScript must be enabled to view this email address) to inquire about support offerings.

If you have a support question regarding Akana’s products please .(JavaScript must be enabled to view this email address).

Product Documentation
Akana’s products come with a comprehensive set of user documentation, including:

  • Installation Guide
  • User Guide
  • Operations Guide
  • Programming Guide
  • Samples Guide

If you have questions regarding your documentation, please .(JavaScript must be enabled to view this email address).

Product Training

Akana has a wide range of product training programs that cover installation and configuration, through architecture and design.  Each of these can be customized for your specific technical environment.  To learn more, please contact us.