Online Community Manager

Akana Enterprise API Management Platform brings together API providers and Application developers in an API Management Community. It is a connecting point where APIs can be published, promoted, and managed in a secure, scalable environment. API providers can create and manage their own developer community, or just plug into the existing communities. APIs can be discovered and harnessed by creative people who blend it with complementary APIs from your partners. Where these developers can work together, share ideas, and support each other in new and productive ways. Think of it as Enterprise Ready API Management, done socially.

Akana is looking for an Online Community Manager to lead community growth and culture efforts for its community of API providers and application developers. Working with the Marketing and Business Development teams, the Online Community Manager will encourage, facilitate, and develop relationships with the Akana Enterprise API Management Platform online audience through the built in social environment as well as all related social media and networking mediums. This position will be responsible for engaging with the online community about the APIs, applications, businesses and groups that depend on enterprise APIs for the day to day activities related to supporting APIs and their user base. The Online Community Manager will also write and publish content to all social media channels related to APIs and API management, including writing featured articles for the Akana blog. The position will be working in a high volume, deadline oriented team environment.

Primary Responsibilities

  • Monitor and guide the content and contributions within Akana Enterprise API Management Platform, as submitted by API providers and developers
  • Provide daily content with SEO value, track metrics, monitor and respond to conversations
  • Plan and implement creative programs to grow user base, traffic to Akana Open, and engagement
  • Manage the Akana and API communities on Facebook, Twitter, FourSquare, YouTube, and other social media
  • Develop and manage editorial calendar for key social media initiatives, and publishing status updates and reports, as appropriate
  • Moderate blog comments and participate in blog discussions
  • Listen to users and solicit and interpret user feedback
  • Translate feedback into actionable recommendations for audience and revenue growth
  • Analyze and report on user activity data; develop Akana understanding of visitors behavior and their connections to us online
  • Moderate and be the voice of the community and the translator between the users and the stakeholders
  • Travel to APIs and Apps events such as conferences and hackathons as the Akana evangelist

Experience and Skills

  • Strong understanding of social media, networking sites, and new media trends
  • Exceptional organizational skills are required to manage and prioritize daily work schedules
  • Exceptional writing and copy editing skills
  • Excellent project management skills
  • Solid Web production experience
  • Basic HTML and WordPress skills
  • Track-record of successful email and online channel management
  • A minimum of four years previous experience in online marketing or online journalism
  • A solid understanding of APIs, web services, and general technology and trends
  • You must speak Geek

Please send resume to Jennifer dot Williams at akana dot com